Support
Practical help for Lanspo on iPhone. Email us when you need a hand — we read every message.
Email Lanspo support
We aim to reply as soon as we reasonably can. Response times can vary depending on volume and the complexity of your request — we do not promise a fixed SLA.
Email: bunesimdicom@gmail.com
App Store contact path
For App Store Connect and privacy-choice contact details, use this public support email:
Product: Lanspo · Bundle ID: com.lanspo.app
Troubleshooting
Sign-in
Try Sign in with Apple again, confirm you are using the same Apple ID, and check your network connection. If Apple private relay is enabled, keep using that same relay address when contacting us.
Restoring access
Sign in with the Apple ID originally linked to your Lanspo progress. Guest progress may not restore across devices. If purchases are missing, use Apple’s restore purchases flow in the app or App Store subscription settings.
Audio
Confirm you have an eligible Pro entitlement, a stable connection and that the text supports audio. Replaying previously generated audio should reuse available audio rather than require a brand-new generation each listen.
Study progress
Make sure you are signed in before expecting progress to sync. Notes, flashcards, XP and streak data are tied to your account once signed in.
Article access
Some articles or study packs may require a specific membership or entitlement. Check your library filters and subscription status if content appears unavailable.
App not loading
Force-quit and reopen Lanspo, confirm iOS is up to date, check connectivity and try again later if a temporary outage is possible. Reinstalling can help as a last step; sign in afterward to restore account-linked progress.
What to include in your email
- App version
- iOS version
- A short description of what happened and what you expected
Do not include passwords, authentication tokens, recovery codes or sensitive note content in support emails.